Our Shopify merchants often ask us how to correctly process orders that do not originate on their website. This can apply to email and phone orders, and other situations, like a canceled order that needs to be recreated.
To solve this issue, use draft orders. We score and analyze draft orders like regular website orders. When you don't collect card data and process it manually, you're protected from issues with card data that's written down or stored electronically. For more information, go to Shopify's documentation about creating draft orders.
Updated about 1 year ago