All orders scored by NS8 Protect are assigned two values: NS8 Risk and NS8 Order Status. These dynamic categories allow for flexible creation of Order Rules and make it easy for merchants to manage orders. NS8 Risk and NS8 Order Status are distinct categories that often operate independently, but can be used in conjunction with one another.
An order's NS8 Risk is determined by NS8 Protect using its EQ8 Score and your own custom thresholds for assigning order risk. Even as an order's NS8 Order Status changes, its NS8 Risk level will not be affected—for example, an order with a High level of risk will retain that NS8 Risk designation even if the order is approved. However, an order's NS8 Risk can be changed if it meets the criteria for certain Order Rules that alter risk. The table below illustrates the three states of NS8 Risk:
|Low||The EQ8 Score was above the threshold for low-risk orders, or the risk was modified by an Order Rule.|
|Medium||The EQ8 Score was between the thresholds for low- and high-risk orders, or the risk was modified by an Order Rule.|
|High||The EQ8 Score was below the threshold for high-risk orders, or the risk was modified by an Order Rule.|
For most merchants, especially those who receive a large volume of orders, it is important to ensure that some level of automated order processing is in place. Without automation, NS8 Protect will hold all orders for manual review. This may pose a problem for merchants who receive hundreds or thousands of orders each day and cannot manually review every order they receive. You may wish to create a basic Order Rule to automatically approve low-risk orders or cancel high-risk orders, or a more complex Order Rule to suit your needs.
NS8 Order Status is a dynamic representation of where the order exists within your order review workflow. The NS8 Order Status will change over time as actions are taken, either by the merchant or an Order Rule. The table below illustrates the three states of NS8 Order Status:
|NS8 Order Status||Description|
|Approved||The order has been approved by an Order Rule or user action. If configured properly, your eCommerce platform will fulfill an order once its NS8 Order Status changes to "Approved."|
|Merchant Review||This is the default status for all orders.|
The order is effectively on hold. This status will remain in effect until action is taken by a user, Customer Verification, or Order Rule.
|Canceled||The order has been canceled by an order rule or user action. If configured properly, the payment will be voided when an order's NS8 Order Status changes to "Canceled."|
Depending on your ecommerce platform and workflow configuration, canceling an order in NS8 Protect may not automatically refund that customer. You may need to manually refund canceled orders through your store.
Updated 5 months ago