NS8 User Guides

Overview

Learn how we can help safeguard your business.

Help protect your shop from order fraud, advertising fraud, and poor performance

We use industry-leading techniques to identify bots and other malicious activities. We also use behavioral analytics, real-time user scoring, and global monitoring.

As a platform-based approach to help reduce online threats, NS8 is designed to help your store fight the three biggest threats to revenue: order fraud, advertising fraud, and poor performance.

The following video demonstrates NS8 for Shopify. We also have versions for Magento, PrestaShop, thirty bees, and WooCommerce. The features and functionality for these platforms are mostly the same.

  • Defend your store against the rising threats from automated traffic and malicious users.
  • Prevent fraudulent traffic and transactions from stealing your store's resources.
  • Shield your store from multiple threats at the same time with an integrated dashboard in your ecommerce platforms.

Revenue threat #1: Order fraud

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For each dollar stolen by order fraud, you can lose another $3 to lost labor, lost productivity, and chargeback penalties.

We watch and score every visitor to your store. When we detect suspicious activity before, during, or after an order is placed, it appears in the order’s score. An order with a low score is likely fraudulent. Depending on how low the score is, it's held or flagged for manual review.

When an order’s score is low enough to be suspicious, but not low enough for the store administrator to confidently cancel it, we provide the tools to escalate the order and request customer verification. If the user verifies their phone number, you can confidently process the order.

  • Benefit from the network of stores and websites already tagging fraudulent users and suspicious behavior by using the NS8 platform.
  • Reduce costly chargebacks and the risk they create to your account.
  • Reduce the labor dedicated to manual review and shipping lead times.
  • Set your own custom threshold for suspicious orders and users.

Revenue threat #2: Advertising fraud

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Advertising fraud can use up to 34% of your budget.

Advertising fraud (especially remarketing fraud) is a huge issue. Up to 34% of online advertising campaign budgets are stolen using fraudulent traffic.

We score all the traffic visiting your store and find and record the source of the traffic. You will see when, and which, advertising sources are delivering low-quality, high-risk, fraudulent traffic. Eliminate campaigns that perform poorly to save money and increase revenue. Then, you can focus your budget on the successful campaigns that deliver results.

  • Compare scored campaigns for the presence of bot traffic and fraud.
  • Prevent bots and fraudulent users from being tagged for remarketing.
  • Integrate with Google Analytics to tag high-value users for more effective remarketing.
  • Track how much your store saves on advertising by blocking fraudulent users.

Revenue threat #3: Poor performance

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57% of human users will abandon a website within three seconds of facing any type of performance issue.

We have five critical monitors that every store should have. If an issue arises, we send escalating text messages to you and your staff to warn you.

  • Monitor your store’s technical performance. If your store becomes slow or unresponsive because of plugin conflicts or other changes, we'll notify you immediately.
  • Monitor your store’s global performance relative to other ecommerce stores.
  • Monitor your store’s encryption certificates. If your store’s certificate expires, users will be warned not to use your store. We'll alert you before the certificate expires.
  • Monitor spam and malware blacklists for your store’s domain. If we find your store listed, we'll let you know and lead you to a solution.

Updated about a month ago

Overview


Learn how we can help safeguard your business.

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