These are the available order rule actions for the Magento NS8 Protectâ„¢ (formerly Complete Storefront Protection) implementation. These actions are configured on the Create Order Rule screen when building or modifying a rule.

Important: There is an additional feature in Magento that is required to place orders on hold using an order rule. Below the Action to take drop down menu is a toggle switch labeled Put order on hold that will cause any rule to put an order in Magento's 'Holded' status.

  • Set recommendation to 'investigate' - This action will change the NS8 Status field to 'Investigate' and also the Recommendation to 'Investigate'. This action will not automatically request SMS verification. The order will also be held if the option on the order rule screen to Put order on hold is turned on.
  • Set recommendation to 'cancel' - This action will change the NS8 Status field to 'Cancel' and also the Recommendation to 'Cancel'. The order will also be held if the option on the order rule screen to Put order on hold is turned on.
  • Set recommendation to 'accept' - This action will change the NS8 Status field to 'Accept' and also the Recommendation to 'Accept'. The order will also be held if the option on the order rule screen to Put order on hold is turned on.
  • Set recommendation to 'investigate' and SMS check order - This action will change the NS8 Status field to 'Investigate' and also the Recommendation to 'Investigate'. This action will automatically request SMS verification. The order will also be held if the option on the order rule screen to Put order on hold is turned on.
  • Approve Order - This action will change the NS8 Status field to 'Approved'. It will also remove the Magento 'Holded' status on a pending order and make it available for fulfillment.
  • Cancel Order - This action will change the NS8 Status field to 'Cancel' and change the Magento status to 'Holded'. You will still need to cancel the order within Magento.

Use the button below to read more about SMS verification.

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