What is an Order Rule?
An order rule is used to manage the status of selected orders. The available actions will adjust the risk level of the order and/or request SMS verification of the order. This is accomplished by changing the NS8 Status field and/or cancelling the order.
Order Rule Logic
Order rules are run in the order they appear on the Order Rules screen from top to bottom. When an order is processed, the first rule that applies to an order is run and order rule processing is complete for that order. For example, if you have four order rules in place and an order that meets the conditions of the second rule but not the first rule, that order will not be examined by the third and fourth rules.
A best practice for many eCommerce merchants would be to build order rules in the following priorities, however your uses may vary, so plan carefully:
- Whitelist - Build a rule that identifies known good customers that have had issues with being identified as fraudulent in the past and adjusts their order risk to the appropriate level.
- Blacklist - Build a rule that blocks orders based on selected conditions and sets the appropriate action for those orders. This rule may be based on a variety of factors like shipping location, EQ8 Score, customer email address, or dollar amount, among others.
- Verification - Build a rule that identifies conditions where orders should be SMS verified for customers that are not identified in the whitelist rule. This rule may be based on a variety of factors like shipping location, EQ8 Score, or dollar amount, among others.
- Logic - Orders that meet conditions outside those outlined above would be processed by this rule or rules.
Order Rule Actions
Each eCommerce platform has a unique way of processing orders and reacting to risk updates for an order. To meet the needs of customers on each platform, NS8 has developed actions for each platform as outlined in the articles linked below.
Order Rule Conditions
Conditions are the identifiers, or criteria, of which orders a rule is applied to. There are many fields that can be used based on customer identities, EQ8 Score, dollar amounts, shipping location, etc. Rules can have a complex set of criteria using and/or logic to determine the outcome. The image below shows a rule that will SMS verify orders originating from a university with a total price over $200.
Getting Started with Order Rules
Now that you know what an order rule is an how they work, there are a few other articles to review before you jump in and start building them. The first item to examine is the Order Rules screen; this is the home of the order rules and the screen used to display and access them. Secondly, the Create Order Rule screen is where you will build an individual order rule. We also have an article that demonstrates building an order rule that falls below a chosen EQ8 Score range.