One of the questions Shopify merchants have asked NS8 is how to properly process orders that do not originate on their website. This can apply to email and phone orders, as well as situations such as a canceled order that needs to be recreated.

The solution to this problem is simple using Draft Orders. Draft Orders will allow customers to be analyzed and scored by NS8 Protect like a normal website order. By not collecting card data and processing it manually, you as a merchant are also protected from issues with written down or electronically stored card data. Use the button below to read Shopify's documentation on creating draft orders:

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