For customers not on the Shopify eCommerce platform, a payment card must be entered in order to use NS8 Protect™ (formerly Complete Storefront Protection) after the 30-day free trial has expired. Adding a payment card for these platforms is a simple process described below.
Please note, for Shopify customers billing is handled by Shopify directly and these steps are not available.
To enter a payment from the Settings/Support menu, select Payment Methods and this will direct you to the Authorize Payment Method screen.
When you reach the Authorize Payment Method screen you will be asked to enter three pieces of information.
The three fields on this screen are required and are as follows.
- Card Number – The account number for the payment card being placed on file.
- CVC – The card security code printed on your payment card. For Discover, Mastercard, and Visa this is a three-digit code in the signature strip on the back of the card. For American Express this is a four-digit code printed on the front of the card.
- Expiration – This is the expiration date of your payment card, typically located on the front of the card. You will enter the expiration date in the MM/YYYY format, for example a card expiring in January of 2020 will be entered as 01 in the first text box and 2020 in the second.
After entering the payment card, click the Submit button and you will be notified the payment card has been successfully recorded. If any errors are encountered you will need to correct the issue and try again.
If you need assistance, call our sales team at 888-453-5291 or click on the green chat icon in the lower right corner of the screen.
When contacting support via email or chat, please do not enter payment card data in the request to prevent privacy and security issues.