Shopify merchants often ask us at NS8 how to properly process orders that do not originate on their website. This can apply to email and phone orders, as well as other situations, such as a canceled order that needs to be recreated.
The simple solution to this problem is to use Draft Orders. NS8 Protect will score and analyze Draft Orders like a normal website order. By not collecting card data and processing it manually, merchants are also protected from issues with card data that is written down or stored electronically. For more information, read Shopify's documentation on creating Draft Orders.