Order rules

View and manage order rules.

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Order rules will not change an order's score. They can override the NS8 risk level we assign to an order, but not the score itself. For example, if an order has a score of 700 and is considered Low risk, but an order rule changes its risk to High, the order’s score stays 700.

Order rules are a powerful and highly customizable tool. They’re used for specific actions when conditions are met for an order, where you configure the criteria for the rule and the action the rule takes. For example, you can create an order rule that runs SMS checks on all orders with a score below 200.

Order rules can automatically perform a variety of actions. Including changing an order's risk level, approving, or canceling an order, and requesting customer verification. Different criteria can trigger order rules, including order size, customer name, score, device type, risk level, and more.

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Order rules will not change the score.

Order rules can override the risk level that NS8 has applied to an order, but order rules will never change its score. For example, if an order has a score of 700 (which would normally categorize it as Low risk), but an order rule re-classifies the order as High risk, its score will still be 700.

Features

  1. Add New Rule - Opens the page where you can create a new order rule.
  2. Search - Lets you search for text in all your order rules fields.
  3. Created - Shows the date and time when the rule was created or last modified.
  4. Description - Provides the criteria used to identify which orders the rule will impact.
  5. Recommendation/Action - Explains the action that the rule will take for orders that meet its criteria. The actions available are unique to each ecommerce platform.
  6. Hold Order – Appears only for Magento customers. This column identifies if an order will be put in a Magento status of holded. Other platforms will place orders on hold based on the status assigned by a rule.
  7. Manage – Edit or delete an order rule.

Hierarchy

Order rules run in the order in which they appear on the Order Rules page from
top to bottom. When an order is processed, the first rule that applies to it runs, and then order rule processing is complete for that order.

For example, if you have four order rules, and an order meets the conditions of the
second rule, but not the first rule, the second rule will run. The third and fourth rules will not run on the order.