Get the most from the NS8 Visitors Shopify App

Helpful hints, FAQ, and useful tricks for Shopify Visitors users.

For many ecommerce store owners, understanding website traffic is a high priority. Unfortunately, many of the tools to accomplish this task are cumbersome and expensive. Things get even more complicated when you encounter traffic that's polluted by bots, fraudsters, and attackers. Visitors by NS8 is an excellent free tool that can help you solve these problems. While Visitors will help you gain insights into your traffic, it does not have all of the features of our flagship product, NS8, baked in.

Visitors launches with a standard view that will give you an overview of the traffic to your website during the last 24 hours. Since the beginning is always a great place to start, let’s start by taking a look at this view.

Default view

  1. The tools in the upper-right corner of the page will let you:
  1. Add filtering rules to refine the data being viewed or exported. For example, you can add a filter to exclude your IP address from the results to prevent skewing your analysis. Using the "And/Or" button allows you to add multiple filters to refine your data search.

  2. The heat map will show you the location of the visitors from the data that appears on the page.

  3. The data table will show detailed information about visitor sessions, as defined by the columns and filters you selected.

Additional columns

By adding additional columns, you can find much greater insights into your website's traffic. For example, customers often ask how they can distinguish between human and bot traffic.

By adding the columns "Score" and "Offense," you can see the score for your traffic and any associated risk factors. Visitors with a low score are more likely to be bots or other low-value users. Similarly, users with an associated risk factor of "known bot" or "collocation" are also likely bots.

Save custom views

To save a customized view for future use, bookmark the results page in your browser to return to this view.

Download data

To download data from the Visitors app, follow the instructions in Download report data.

About NS8

NS8 expands on the power of the Visitors by NS8 Shopify app. Automatic transaction fraud screening, website performance monitoring, and ad fraud prevention are native features that help you save more than you spend on NS8. When you are ready to make the jump to a full-fledged fraud prevention and analytics tool, give NS8 a try with a 30-day free trial.