Automate order investigation

Best practices for starting automated fraud screening.

To automate your order investigation, adjust your settings to flag suspicious orders and start SMS verification.

To do this, from the Settings menu, go to the Settings page. The following settings appear:

  1. Flag Suspicious Orders: Turn on this setting to automatically flag any orders as suspicious if their score falls below the threshold.
  2. Score slider: Adjust this slider to determine the minimum score has to reach for it not to be marked as suspicious. If you have a low tolerance for risk, you can set this slider to 600. If you have a high-risk tolerance, the default value of 100 may be a good starting point. Unless you turn on SMS verification or create an order rule, this setting holds orders but won’t take further action. If this creates more review than necessary, lower the number.
  3. SMS Verification for Suspicious Orders: Turn on this setting to automatically
    send an SMS verification request for any order that falls below the score. The results of this verification step will cancel or approve the order.
  4. Email Message: This is an optional setting that lets you modify the content of the email sent to your customer to verify an order by SMS.

Suggested order rules

You can create order rules that also screen order contents. You can decide if these orders should be canceled, held, or start SMS verification. These are common rules you can use to screen orders:

1.5x Average order

You can build an order rule that sends an SMS verification message for any order that is 1.5 times the average order size. For example, if your average order is $100, orders above $150 will be automatically be subjected to SMS verification.

Payment Risk Score

Orders that have a payment risk score above 15% will be SMS verified. This creates extra validation for orders that have a risk of a chargeback. As you spend time in the NS8 platform and start to recognize patterns, you can adjust the percentage based on your needs.

After you follow these steps, the NS8 platform will be configured so you can get started. As you use NS8, monitor your orders for more patterns and refine your settings and order rules to accomplish your business goals.